Privacy Policy - Prime Directive Analytics

Our Simple Promise

We only collect information you provide to us directly, and we only use it to respond to your inquiries and provide our services. We never sell your data, and we never will.

What We Collect

When you contact us, we collect:

Your name and business contact information
Your company and role
Any information you choose to provide in your message

How We Use It

We use your information solely to:

Respond to your inquiries
Schedule and conduct demonstrations
Provide our services if you become a client
Send essential service communications if you're a client

We process this information based on legitimate business interest (responding to inquiries) and contract performance (providing services).

Who We Share With

We don't share, sell, or rent your information to third parties. The only exception would be if required by law.

How Long We Keep It

For inquiries: We retain your information for up to 2 years, unless you become a client.

For clients: We retain your information for the duration of our business relationship and up to 7 years after for legal and tax requirements.

Your Rights

You have the right to:

Access - Request a copy of information we have about you
Correction - Request we correct inaccurate information
Deletion - Request we delete your information (subject to legal requirements)
Portability - Receive your data in a portable format
Objection - Object to processing based on legitimate interests

California residents and EU citizens have additional rights under CCPA and GDPR respectively. We honor all applicable data protection rights.

Data Security

We implement appropriate technical and organizational measures to protect your information. However, no method of electronic transmission or storage is 100% secure.

International Transfers

We're based in the United States. If you're contacting us from outside the US, your information will be transferred to and processed in the US.

Updates

If we make material changes to this policy, we'll notify you via email (for clients) or by posting a notice on our website.

Questions?

This policy is written in plain English because we believe you should understand how we handle your information without needing a law degree. If anything is unclear, please ask.